Tesla driver finds dead mouse and rat poison after repair: report
- Tesla owners have filed thousands of complaints about the automaker’s service centers, Vox reports.
- Drivers cite delays, parts issues and instances where their car was in worse shape after visiting the repair shop.
- Tesla owners have had detailed quality control issues with the automaker in the past.
Some Tesla owners feel the electric car maker’s repair shops leave a lot to be desired.
Tesla customers have filed thousands of complaints, citing issues with the electric car maker’s service centers, reveals a new Vox report.
The publication revealed that more than 120 customers had filed complaints about delays, service and parts issues with the Federal Trade Commission. Meanwhile, more than 9,000 complaints have also been filed with the Better Business Bureau over similar concerns from Tesla owners, according to the report.
Complaints ranged from concerns about available parts and unresponsive service centers to detailed complaints about Teslas being returned in worse condition than when they went to the shops for repairs.
A Tesla driver claimed to have found a dead mouse and rat poison in the front trunk of the car – also known as a “frunk” – after a service visit, Vox reported. Another vehicle owner posted on Twitter earlier this month he discovered part of his car was taped after spending 51 days in a Tesla store.
This isn’t the first time Tesla owners have expressed frustration with Tesla’s repair services. In 2019, a Bloomberg survey of nearly 5,000 Model 3 owners found that the majority were unhappy with the speed and quality of repairs at Tesla service centers.
Repairing a Tesla has nothing to do with a Ford or GM vehicle, which can be easily repaired at thousands of independent shops. The majority of Tesla repairs are carried out by one of the electric car maker’s more than 200 in-house service centers across the country.
While electric cars are supposed to require fewer visits to a mechanic, a JD Power survey found that the vehicles typically visit repair shops at around the same rate as combustion engine cars – a problem that could be exasperated by the poor quality control reports of the new Tesla. owners. Last year, Insider reported that drivers were taking to social media to report issues with their newest Teslas, including poor paint jobs and misaligned car panels.
Read Vox’s full story on its website.
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