Savaria Residential Elevator Review – Forbes Health


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Nearly one in seven American adults has serious difficulty walking or climbing stairs, according to the Centers for Disease Control and Prevention (CDC). That’s a lot of people – nearly 50 million – who could benefit from a mobility device at home.

While there are many ways to make multi-story buildings more accessible, people with the space and resources can consider installing a residential elevator. Savaria, an increasingly popular accessibility products company, believes it has the right home elevator for a wide variety of potential customers. Here’s what you need to know if you’re considering installing a Savaria home elevator.

Savaria at a glance


  • Safety and building: Savaria says she strives for safe designs, materials and construction. However, a voluntary recall issued in January 2022 on its residential elevators highlights a potentially dangerous gap for young children between the exterior landing door and the interior elevator car door when the elevator car is called to another. stage. Savaria is one of the major elevator manufacturers affected by the recall. No incidents have been reported, but as a solution, the company offers space guards to mitigate the risk to children at no additional cost. Savaria elevators meet American Society of Mechanical Engineers (ASME) safety standards and must also pass inspections for state and local code requirements after installation.
  • Customer service: Although Savaria provides contact information for “end users” to research general information and locate resellers, it does not offer customer support for its products. Instead, the company is directing customers to authorized resellers due to the “technical nature” of its products and “security concerns”. Technical support is only provided by the company to authorized resellers, so if you need assistance, you must go through your reseller to get it.
  • Affordability: Affordability is perhaps the biggest Achilles heel of home elevators – while the mobility benefits offered by home elevators can be immense, so can the costs of machinery, installation and ongoing maintenance. Savaria’s prices do not differ greatly from industry standards. Many home elevators cost upwards of $10,000, with end costs often exceeding two to three times that amount, or even several times more, depending on premium upgrades and the degree of home renovation needed for the structural support required to installation.

What we like:

  • Wide range of elevator types, from the stripped down Telecab to the luxurious Zenith
  • Exceptional degree of customization for cabin interiors
  • Three-year parts warranty is better than some competitors

What we don’t like:

  • Lack of price transparency
  • “Dealer finder” requires calling or submitting a form – not a simple search tool or interactive map
  • Minimal centralized customer service resources

About Savaria

Founded in 1979, Savaria has grown from a small wheelchair lift company to a major manufacturer of residential and commercial accessibility products. Today, Savaria offers wheelchair lifts, residential lifts, stair lifts, overhead lifts, commercial lifts, medical beds, slings and a wide range of other patient care products. Savaria-owned brands also manufacture a range of products suitable for automobiles.

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The Quebec company is a major player in the North American market and now manufactures in Europe and China, thus extending its global reach. Much of Savaria’s international growth has come from its acquisitions of a host of other accessibility product companies, including the recent purchase of mobility services giant Handicare.

Throughout its growth in size, scope and product portfolio, the company continues to meet the needs of aging and mobility-impaired populations at the core of its business. Additionally, Savaria’s President and CEO, Marcel Bourassa, founded the Bourassa Savaria Foundation in 2014 to fund organizations and charities to support people with reduced mobility.

Savaria Residential Elevator Options and Pricing

The table below outlines important details about each Savaria home elevator option. All models serve up to six stops, unless otherwise specified.

It can be nearly impossible to determine even approximate home elevator prices without an individualized estimate from a dealership. Many home elevator companies, including Savaria, are vague, excluding any pricing information – even price ranges – from their websites, likely due to the exceptional variability in final installation costs, which are influenced by situation-specific factors such as permits, labor and location, and are determined in part by the dealer.

Customization options and special features

Most Savaria residential elevator models are offered with the following customization options:

  • Customization of cabin details. Standard wall customizations include melamine, unfinished medium-density fiberboard (MDF), or plywood. Upgrade to one of 15 deluxe MDF choices, one of four unfinished flat veneer choices, or one of nine raised hardwood panel options, including oak, maple and oak. Cherry tree.
  • Custom bindings. Standard light package includes car control panel, LED dome lights, handrail and hall call buttons in clear anodized aluminum, bronze anodized aluminum and architectural white powder coat finish. Upgrade to brass, stainless steel or blackened stainless steel and a hall call button with floor position display.
  • Door options. Choose from six styles of hard-hinged folding accordion gates or three styles of automatic folding/slim doors.

Ease of installation

Work with contractors

Savaria helps customers find the nearest authorized Savaria dealer. The dealer usually starts by consulting with the customer and provides an estimate based on the house and customer specifications.

The customer service experience

Savaria lists contact information for potential customers so that they can receive general product information and assistance in finding an authorized dealer. Additional customer support must be sought from the reseller, as Savaria only provides technical customer service resources to resellers.

Are Savaria home elevators covered by insurance?

For any home accessibility device, the question of whether it can be covered by health insurance usually boils down to its classification as a “home modification”, which is generally not covered, or as a ‘”durable medical equipment”, which can sometimes be covered by a prescription and a statement of justification from a medical professional. Wheelchairs and walkers are examples of durable medical equipment regularly approved by insurance companies.

A private insurance company is unlikely to agree to cover the costs of a home lift, even if it reduces the risk of falls and other injuries. Medicare and Medicaid policies also consider an elevator to be a home modification.

Guarantees and discounts

Savaria residential elevators are generally covered by a 36-month parts limited warranty, excluding cosmetic components. It is important to note that these warranties are administered by the dealer who installs the product.

What buyers are saying

Few reviews are available for Savaria residential elevators. The Better Business Bureau (BBB) ​​only hosts one review, which reads: “Unreliable. Numerous supplier/installer (access lift) service calls have failed to resolve accordion door leveling and operation issues. In the 15 months we used this new $30,000+ unit, it stopped working four times between floors, trapping me in it three times. If this lift was a car, it would be replaced under the Lemon Law. As things stand, Access Elevator now refuses to service it under warranty.

Final Thoughts

A home elevator is a particularly serious investment in the world of accessibility products, so those considering one shouldn’t skimp on their research, from the remodeling needed to fit one into a home, to the upkeep and maintenance costs of routine that may persist years after purchase.

Home elevators help people achieve new levels of mobility, comfort and independence and can change lives. Potential buyers should not be scared off by the magnitude of the task. Instead, with the right resources, they can take the process of finding residential elevators one floor at a time.

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