Kansas City, Missouri apartment residents claim company illegally towing cars

KANSAS CITY, Mo. – People living in a Kansas City apartment complex were shocked and shocked to learn that their cars were towed away without warning.

This happened at the Marcato Apartments located next to 26th Street and Troost Avenue last week.

Kelly Jander said her car was towed by Downtown Towing and Recovery based in Riverside, Missouri, despite a valid and visible parking permit.

“The day my car was towed I got a message in the afternoon they were going to run a tow truck and make sure you had your decals visible. I wasn’t worried, ”Jander said. “I have lived here for two years.

Jander said a total of seven cars were towed. Five of these cars belonged to residents of the apartment.
She also said the towing company required “cash only” payment to return her car.

“Even if they knew I lived here, it didn’t matter. It was an inconvenience and if I did not know my rights I would not have argued on my own behalf. I knew I didn’t have to pay cash, ”Jander said.

Managers at the Marcato Apartments told FOX4 they have a partnership with Downtown Towing and Recovery to monitor the parking area for illegally parked cars.

But officials also say the towing company violated the deal when it broke protocol, which should have resulted in 24-hour tickets first.

This is not an isolated incident. FOX4 also learns it’s happening to people living in Parkville townhouses on Monday night.

“They just came over and towed a bunch of cars in the middle of the night. Everyone woke up and there was a bunch of missing cars, ”Judge Stone said. “I spoke to my apartment complex and it was like a communication problem with them. It never happened.

There are also similar complaints from people on the Better Business Bureau website. The company is also not accredited by the BBB.

“From a city perspective and a state perspective, when it comes to tow truck regulation, I think there are a lot of loopholes that the towing companies are using to their advantage. These actions happen every day in Kansas City, on private property, ”said Charles Johnson, 3rd District attorney.

Johnson said he plans to speak to board members about introducing laws to help regulate the towing industries and protect people like Jander.

“I don’t think it’s fair. As a city, we need to protect our citizens from issues like this, ”Johnson said.

A spokesperson for Downtown Towing and Recovery declined all FOX4 requests for comment.

Marcato management said they have since terminated their agreement with Downtown Towing and Recovery and are in the process of reimbursing tenants who were towed.

The Better Business Bureau told FOX4 that they have investigated other companies in the past for illegally profiting from towing cars.

Although state rules vary, a local BBB spokesperson says if you suspect your car is being towed wrongly, you should first call the non-emergency police hotline, include information on who towed your vehicle and specify where it was taken.

In most cases, if you can prove that your car was wrongly towed, they say the authorities can help you get your car back.

If a company refuses to return your vehicle, you are urged to contact the Consumer Protection Division of the Missouri Attorney General’s Office and file a report.

You can also file a report / complaint with the BBB.


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