Checking the engine light in my 5-day-old Triber: Renault’s lukewarm response
On the 5th night of car ownership, the check engine light and ECG symbol came on in the instrument cluster.
Hashtag BHPian recently shared this with other enthusiasts.
Alas. The great joy of buying a car suddenly subsided on the 5th night of picking up the car, just as we filled the wiper reservoir with water, put on some shoe polish on the dashboard and then tried to drive it back to the parking lot! The car greeted us with its same old and quirky, dreaded message about the MID that Triber is famous (or infamous) for. Yes, we are talking about the “Check Engine” warning and the orange “ECG” symbol on the instrument cluster (means you should drive carefully to the nearest service center)!
So we made a desperate appeal to our SA & SVC. After a few tries, we move on to SA, even SVC Manager. We’ve already noticed a gradual move away from the sales and accessories team after selling the car – as it became increasingly difficult to find them on the phone. And this time, our conviction has become stronger than before. Anyway, it was Saturday and almost 5pm (an hour before SVC closed) and they advised us to bring the car back on Monday morning.
Oh! It’s only 5 days and a faulty engine in an AMT RXZ (top model), and Renault doesn’t even supply a pickup? No, we are not VIPs, but how can we drive this car about 8 km? And if it stalls?
What could be the reason for this failure? We asked, the service manager replied ‘Must see’, ‘Maybe N no. reasons’ replied another person.
Now, why did Renault bring up Kiger if they couldn’t solve Triber’s problems? Why give birth to new babies when you can’t take care of your first child?
We are a middle class family, and a service provider. So we had to decide how to spend our hard-earned money on a vehicle. So we studied the current scenario of the vehicle for 5 full months. We had a big fight between us about whether we should trust Triber for chronic issues. But I just bet for its modular design and price because I thought Renault wasn’t run by a lazy, arrogant bunch of incompetents who can’t fix an infamous problem for 4 years – especially when they dared release a ‘limited edition’ of Tribu!
Now my family and I are arguing over whether I’m the biggest fool on Earth, because Renault has already proven it’s smart by selling such a flawed design.
Tomorrow will be like Judgment Day for us. Who knows what will come out. But our confidence is forever shaken. We will actually ask Renault to take back their faulty car and issue a full refund.
Here is what BHPian AdityaDeane should say about it:
Saddened by your after-sales experience and the fault of the car and going into lame mode. Luckily I have never experienced this in my 2.5 years of ownership so far, even though my car is from the initial batch of RXZ’s but it came default with the larger 50Ah battery and wider tires. I thank my stars for not having a lemon otherwise I would have been royally stuck as my nearest service center was an 8 hour drive away in the Solan or Chandigarh Tricity area at the time in 2019. Luckily during Covid Lockdown a service center has opened in Mandi which is about 3 hours away so that’s a relief!
Really shocking to hear about the attitude of the guys at the Renault service center in your area. Even I am not a celebrity and never get treated like that but the service advisors in Dehradun are very quick to get the phone calls and help with my issues maybe because they know I drive 500 km to visit them in case of trouble, and I can’t waste my time traveling and waiting and all other little things, unlike the localities that have their cars serviced there.
I pray and hope this is a temporary problem, and you weren’t sold a lemon. Did you do the PDI correctly? Please let us know the cause and solution of the problem you encountered. I’m sure that once this problem is solved, you and your family members will really appreciate the incredibly versatile vehicle that is a Triber, and their buying decision will change for good!
Here is what BHPian Leoshashi should say about it:
Sorry to read this, I can feel your pain. But if it’s any consolation, it can happen to the best brands. Just yesterday I was talking about a 300 mile old Fortuner AT where the gearbox actuator solenoid had failed. I will not detail this incident because it could soon appear on the forum if the owner wishes. But what makes or breaks the brand is how it responds to incidents like these. I hope Renault solves it to your satisfaction.
Going back to your Triber, CEL can happen due to something as minor as a loose connector. Ask you to involve Renault regional representatives as soon as possible and to be patient but firm with them. With Renault reps involved, the guys in the workshop will be as logical as they should be.
And in case there is something too negative and they don’t listen to you, remember that you are not alone. We are a family and we support you all. Do not worry.
Hopefully this incident ends soon.
Read BHPian’s comments for more ideas and information.